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Patty Brogdon has 20 years experience in the high-tech industry in various technical and customer-facing roles. As a Technical Writer for FTP Software, Inc., Patty learned about networking protocols by working under the direction of James Van Bokkelen, Founder and President of FTP Software, Inc., and by using the LANWatch network analyzer product to dissect packets and determine their function and purpose. She wrote the first vendor’s manual on SNMP and her graphical depictions of the MIB (Management Information Base) were later used in text books on the subject.
After FTP Software, Patty went on to Bay Networks (formerly Wellfleet and then Nortel Networks) where she worked as a Technical Instructor, teaching customers how to install and configure Backbone routers and bridges. Following Bay Networks, Patty spent 7 years at Shiva Corporation in various roles including Technical Instructor, where she trained customers in the US and Europe on the set up and configuration of their VPNs and remote access security appliances; Engineering Project Manager for VPN hardware and software releases; and Senior Technical Writer creating technical and user manuals for Shiva’s products.
After Shiva Corporation, Patty spent several years at Teloquent, a call-routing software company as a Technical Writer before switching to the healthcare IT field working at McKesson and Picis, Inc. in management roles including Manager of Training and Documentation and Manager of Sales Training and Education. At Sandstorm Enterprises, Patty was hired by James Van Bokkelen to provide market innovation and gain targeted visibility for the company and its network forensics products.
In addition to Patty’s full-time job responsibilities, she has served as a Networking Protocols Instructor at Northeastern University and a Technical Writing Instructor at Middlesex Community College for Raytheon employees. Patty also developed and taught an Energy Medicine course for Middlesex Community College. Patty holds an MBA from Northeastern University, a BS in Communications from Fitchburg State College, and a Technical Writing program certificate from MIT.